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Frequently Asked Questions

  • ​​Do you offer custom or personalized jewelry?
    Yes! We offer custom jewelry options. Contact us for details.
  • Do you offer a warranty?
    Yes, we offer a 6-month warranty covering manufacturing defects. This does not include normal wear and tear or accidental damage.
  • How should I care for my jewelry?
    To keep your jewelry looking its best: Avoid contact with water, lotions, and perfumes. Store in a dry, safe place when not in use. Clean gently with a soft cloth. Opals are delicate gemstones that require special care. To maintain their beauty: Avoid exposure to extreme temperature changes. Keep opals away from chemicals, perfumes, and household cleaners. Store separately from harder gemstones to prevent scratches. Clean with a soft, damp cloth—avoid ultrasonic or steam cleaners.
  • What is your return policy?
    We accept returns within 14 days of delivery for unworn, undamaged items in their original packaging. Custom or personalized items are non-refundable.
  • How do I initiate a return?
    Contact us at support@heartsmithsjewelry.com with your order number and reason for return. We will provide instructions on returning your item.
  • How can I track my order?
    Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates.
  • Do you ship internationally?
    Yes, we ship to select international locations. Customers are responsible for any customs fees or import duties.
  • What payment methods do you accept?
    We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
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