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Terms and Conditions

Heartsmiths Terms and Conditions
Effective Date: 20th of February 2025

Welcome to Heartsmiths! By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

General Information

Heartsmiths (“we,” “us,” or “our”) operates www.heartsmiths.com. These Terms and Conditions govern your use of our website and the purchase of our products. By using our site, you accept these terms in full.

Products and Orders

  • All products are subject to availability. We reserve the right to discontinue any product at any time.

  • We strive to provide accurate descriptions, but colors and details may vary slightly due to screen settings and handcrafted elements.

  • By placing an order, you confirm that all details provided are accurate and complete.

  • We reserve the right to refuse or cancel orders due to suspected fraud, unauthorized transactions, or pricing errors.

Pricing and Payment

  • Prices are listed in Euros and may change without prior notice.

  • We accept payments via debit and credit cards. Payment must be completed before an order is processed.

  • If your payment is declined, we reserve the right to cancel your order.

Shipping and Delivery

  • Please refer to our Shipping & Returns Policy for full details on shipping times, costs, and tracking.

  • We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.

Returns and Exchanges

  • Returns and exchanges are subject to our Shipping & Returns Policy.

  • Personalized or custom-made items are generally non-refundable unless defective or damaged.

Intellectual property

  • All content, including images, text, and product designs, is the property of Heartsmiths and may not be copied, modified, or used without our written consent.

Limitation of Liability

  • Heartsmiths is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • We do not guarantee uninterrupted access to our site and are not responsible for any downtime or technical issues.

Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

Governing Law

  • These Terms & Conditions are governed by the laws of The Netherlands. Any disputes shall be resolved in the appropriate legal jurisdiction.

Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

Contact Us

  • If you have any questions regarding these Terms & Conditions, please contact us at: helloheartsmiths@gmail.com
    Thank you for shopping with Heartsmiths!

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